Hertz — Car Rental in Langley

Reviews of Hertz

• Jaden

  Added 2016.09.22

  Wasnt great, tried to pin previous damage on car to my account. Forgot my security pass in the car too (which is my fault) but guy on the phone wouldn't even bother to look if the car was still there when I called back. Moral of the story double check the car when you return it and make sure you get the insurance so they can't pin any previous damage on you.
• Aidan

  Added 2016.07.08

  Staff is kinda rude and didn't have the car I wanted since my car was hit by an impatient new driver so instead of upgrading me. . I got a compact car that I could not get 2 save on bags in... I will be going elsewhere if I need a rental car. .
• Elizabeth

  Added 2016.03.02

  Due to an ICBC claim I had to use Hertz services for a rental car. Customer service here is outstanding. They even switched out my rental for a bigger car with no upcharge and spent the time to show me how everything worked.
• Isaiah

  Added 2015.05.30

  The team here was great, we had a total loss accident and needed a family van for a few weeks. These guys went to bat and found a van, when we picked it up it is clean and nearly new, a great fit and saved us in this crazy mixed up time. Very easy to extend my rental time while we hunted for a new vehicle, highly highly recommended. Worth noting that although their computers were down when i arrived, they did not impose a delay on me, they got my info manually and had me on the road quickly.
• Alejandro

  Added 2013.10.27

  -Disappointed victim
• Juan

  Added 2013.09.11

  It wasn't at this particular location where I had my unpleasant experience but it was a Hertz kiosk located at Mercedes-Benz Langley. My Mercedes was was dropped off for maintenance and they didn't have enough Mercedes loaner cars at the time so I was issued a car from Hertz. Long story short my car was finished and ready to pick up sooner than expected and I returned the vehicle with 3 quarter tank full. They warned me it would be more expensive if I didn't fill it up myself but I was in a rush to get back to work so I didn't bother with the few extra dollars. My bill for the gas was $65.50 for 1 quarter of a tank; maybe I haven't been educated with upgraded gas octanes or I was just ripped off. I expressed my concerns with the staff once in person and was promised a follow up call that was never returned and another time called in myself still no follow up. I'm not too worried about losing some change but it's the principal.